Terms of Service

1. Acceptance of Terms

By accessing or using Neurokind's platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Services

Neurokind provides a digital platform for mental health support, including:

• Mental health assessments and self-discovery tools
• Educational resources and wellness content
• Peer support communities
• Professional counseling services
• Crisis intervention support
• AI-powered recommendations and insights

Our services are intended to supplement, not replace, professional medical advice, diagnosis, or treatment.

3. User Eligibility

To use Neurokind, you must:

• Be at least 12 years old
• Have the legal capacity to enter into binding agreements
• For users under 18, we encourage parental involvement and consent
• Provide accurate and complete registration information
• Not be prohibited from using our services under applicable law

4. User Accounts

4.1 Account Registration

You must create an account to access certain features. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access

4.2 Account Responsibilities

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these terms.

5. User Conduct

You agree NOT to:

• Use the platform for any illegal or unauthorized purpose
• Harass, abuse, or harm others
• Impersonate any person or entity
• Share false or misleading information
• Violate others' privacy or intellectual property rights
• Interfere with or disrupt the platform's operation
• Attempt to gain unauthorized access to our systems
• Use automated systems to access the platform without permission
• Share your account credentials with others

6. Mental Health Services

6.1 Professional Services

Our licensed counselors provide professional mental health services. However:

• Services are not a substitute for emergency medical care
• In case of emergency, contact local emergency services immediately
• Counselors may have limitations based on their licensure and expertise
• We do not guarantee specific outcomes from counseling services

6.2 Crisis Situations

If you are experiencing a mental health crisis or having thoughts of self-harm:

• Contact emergency services (112 in India) immediately
• Use our 24/7 crisis support line
• Reach out to trusted family members or friends

7. Confidentiality and Privacy

We are committed to protecting your privacy. However, confidentiality has limits:

• Imminent danger to self or others
• Suspected abuse of a child, elderly person, or dependent adult
• Court orders or legal requirements

Please refer to our Privacy Policy for detailed information about data handling.

8. Payment and Subscriptions

8.1 Fees

Certain features require payment. You agree to:

• Pay all applicable fees
• Provide valid payment information
• Authorize automatic billing for subscriptions
• Pay any applicable taxes

8.2 Subscriptions and Cancellations

Subscriptions automatically renew unless cancelled. You may cancel anytime:

• Cancellation takes effect at the end of the current billing period
• No refunds for partial months or unused services
• We reserve the right to change pricing with 30 days notice

8.3 Refund Policy

We offer refunds in the following situations:

• Billing errors
• Service unavailability due to technical issues on our end
• Within 7 days of initial subscription (one-time only)

9. Intellectual Property

All content on Neurokind, including text, graphics, logos, software, and other materials, is owned by Neurokind or our licensors and protected by intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Reverse engineer or attempt to extract source code
• Use our trademarks without authorization
• Create derivative works based on our platform

10. Disclaimer of Warranties

Neurokind is provided "as is" and "as available." We do not warrant that:

• The service will be uninterrupted or error-free
• All content will be accurate or reliable
• Defects will be corrected
• Specific outcomes will be achieved

We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

11. Limitation of Liability

To the maximum extent permitted by law, Neurokind shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or goodwill
• Service interruptions or data loss
• Actions of third-party counselors or users

Our total liability shall not exceed the amount you paid us in the last 12 months.

12. Indemnification

You agree to indemnify and hold Neurokind harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use or misuse of the service
• Your violation of any third-party rights

13. Termination

We may suspend or terminate your access to Neurokind:

• For violation of these Terms
• For suspected fraudulent or illegal activity
• For extended periods of inactivity
• At our discretion with reasonable notice

Upon termination, your right to use the service ceases immediately.

14. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes shall be resolved through:

• Good faith negotiation
• Mediation if negotiation fails
• Arbitration in Bangalore, Karnataka
• Courts of Bangalore for legal proceedings

15. Changes to Terms

We may modify these Terms at any time. Changes will be effective upon posting. Your continued use constitutes acceptance of the modified Terms. We will notify you of material changes via email or platform notification.

16. Contact Information

For questions about these Terms, contact us: